GENERAL TERMS AND CONDITIONS (GTC)
www.copy-store.hu

effective: from 2023-03-27

Preamble
Welcome to our site! Thank you for trusting us with your purchase!

Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!
If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company).
Name: Robinco Kereskedelmi Kft

Headquarters: 1089 Budapest, Orczy út 28

Mailing address: 1089 Budapest, Orczy út 28

Address of collection point: 1094 Budapest, Tűzoltó utca 46

Registering authority: Budapest Főváros 8. ker. Municipality

Company registration number: 01-09-068923

Tax administration number: 10388497-2-43

Representative: Péter Kecskeméthy
Phone number: +36 1 219 51 22

E-mail: info@copy-store.hu

Website: copy-store.hu

Account number: 10918001-00000029-75810002

Hosting provider data

Name: Abplusz Bt.

Headquarters: 2049 Diósd IV Béla király utca 48

Contact: +36 1 445 05 09, abplusz@apblusz.hu

Concepts
Parties: Seller and Buyer together

Consumer: his profession,
a natural person acting outside the scope of his independent occupation or business activity

Consumer contract: a contract, one of whose subjects is considered a consumer

Website: https://copy-store.hu, a website that qualifies as a tool enabling communication between people who are absent
Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties – in order to conclude a contract.
Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract,
which is concluded within the framework of a distance selling system organized for the provision of the product or service according to the contract, without the simultaneous physical presence of the parties in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between those who are absent only

Product: offered on the Website,
all negotiable movable things placed on the Website and intended for sale, which are the subject of the Contract

Business: a person acting in the scope of his profession, independent occupation or business activity

Buyer/You: person entering into a contract making a purchase offer via the Website
Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

a) the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
b) the mandatory warranty based on legislation

Applicable legislation
In particular, the following legislation applies to the Agreement:

CLV of 1997. law on consumer protection;

CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;

Sun of 2013
Act on the Civil Code (PTK);

151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables;

Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;

19/2014. (IV. 29
) NGM Decree on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business

The scope, acceptance and change of the General Terms and Conditions
The content of the contract between us is determined – in addition to the provisions of the relevant binding legislation – by these General Terms and Conditions (hereinafter: GTC) and further information on the website. Accordingly, these Terms and Conditions contain the rights and obligations of you and us,
the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.
By purchasing through our online store, you accept the provisions of these Terms and Conditions, and the Terms and Conditions are fully part of the contract between you and the Seller.

The Seller is entitled to change the provisions of these GTC within the framework of the relevant legislation. Please,
to please read the provisions of the General Terms and Conditions before each purchase! Any modification of the General Terms and Conditions is valid from the time it is published on the website. Any changes will not affect the contracts already established (confirmed orders).

The language of the contract, the form of the contract
The language of the contracts covered by these General Terms and Conditions is Hungarian.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.

E-invoicing
Our company CXXVII of 2007. Act § 175. uses an electric bill according to
By accepting these GTC, you give your consent to the use of the electronic invoice.

Prices
Prices are in HUF and include 27% VAT. The prices are informative, we reserve the right to change prices.

Complaint handling and legal enforcement options
Right of withdrawal

In each case, the manufactured products are individually tailored to the needs of the consumers,
they are made based on your requests, so they cannot be resold to other consumers. Based on paragraph 29 of Government Decree 45/2014 (II. 26) on the detailed rules of contracts between consumers and businesses: “The consumer may not exercise his right of withdrawal in the case of a non-pre-manufactured product,
which has been produced on the basis of the instructions or at the request of the consumer, or in the case of a product which has been clearly tailored to the individual of the consumer.”

Therefore, if Robinco Kft. has started fulfilling the order, the customer loses his right of withdrawal from then on, since we cannot resell the ordered product to someone else.
The consumer can submit consumer objections related to the product or the Seller’s activities at the following contact details:

Customer service office location: 1094 Budapest, Tűzoltó u. 46.
Customer service opening hours: Mon-Thurs: 9:00-18:00, Fri: 9:00-16:00
Phone: +36 1 219 51 22
Internet address: copy-store.hu
E-mail: info@copy-store.hu
The consumer can verbally or in writing communicate his complaint to the company, which concerns the conduct, activity or omission of the company or a person acting in the interest or benefit of the company that is directly related to the distribution or sale of the goods to consumers.
The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay,
and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person.
In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer within 30 days at the latest – in accordance with the regulations for the response to a written complaint – at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint.
If the directly applicable legal act of the European Union does not provide otherwise, the company must respond to the written complaint in writing within thirty days of its receipt and take measures to communicate it. A shorter deadline than this can be established by law, and a longer deadline by law.
The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:
name and address of the consumer,
the place of submission of the complaint,
time, way,
a detailed description of the consumer’s complaint, a list of documents, documents and other evidence presented by the consumer,
the company’s statement on its position regarding the consumer’s complaint, if the complaint can be investigated immediately,
the signature of the person taking the minutes and – with the exception of verbal complaints communicated by telephone or other electronic communication services – the signature of the consumer,
the place and time of taking the minutes,
in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.
The company is obliged to keep the record of the complaint and a copy of the response for five years and to present it to the inspection authorities upon their request.

If the complaint is rejected, the business must inform the consumer in writing that
according to the nature of the complaint, which authority or conciliation body can initiate the procedure. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer’s place of residence or stay.
The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute.

If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:
Filing a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure.
The first-level official tasks for consumer protection are carried out by district offices competent according to the consumer’s place of residence, a list of them can be found here: http://jarasinfo.gov.hu/
Judicial proceeding. The customer is entitled to assert his claim arising from a consumer dispute before the court within the framework of civil proceedings pursuant to the Civil Code of 2013.
Act V of 1952 and Act III of 1952 on the Code of Civil Procedure. according to the provisions of the law.

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint,
you are also entitled to apply to the Conciliation Board that is competent according to your place of residence or residence: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business.
Based on the consumer’s request, instead of the competent body, the conciliation body specified in the consumer’s request is responsible for the procedure.

The company has an obligation to cooperate in the conciliation board procedure.
As part of this, there is an obligation for businesses to send a response to the invitation of the conciliation board, and the obligation to appear before the conciliation board (“ensuring the participation of a person authorized to establish a settlement at the hearing”) is recorded as an obligation.
If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer’s needs.
In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine.
In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000.
while in the case of a non-small and medium-sized enterprise with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, it may range from HUF 15,000 to 5% of the company’s annual net sales, but not more than HUF 500 million.
By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board,
to attempt to reach an agreement between the parties for the purpose of settling the consumer legal dispute, and in the event of this being unsuccessful, it will make a decision in the case in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights.
At the request of the consumer or the business, the conciliation board provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer’s request. The request must be submitted to the chairman of the conciliation board in writing: letter, telegram,
by teletypewriter or fax, as well as by any other device that enables the recipient to permanently store the data addressed to him for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form and content.

The application must include

the name of the consumer,
residence or location,
the name, registered office or site of the company affected by the consumer dispute,
if the consumer designates the requested body instead of the competent conciliation body,
a brief description of the consumer’s position, the facts supporting it and their evidence,
the consumer’s declaration that the consumer directly attempted to settle the disputed matter with the concerned business
the consumer’s statement regarding the fact that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was initiated, to submit a statement of claim,
and no application for the issuance of a payment order has been submitted,
motion for the board’s decision,
the consumer’s signature.
The document or its copy (extract) whose content the consumer refers to as evidence must be attached to the application,
thus, in particular, the company’s written statement about the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about the Conciliation Boards is available here: http://www.
bekeltetes.hu

More information about the territorially competent Conciliation Boards is available here: http://www.bekeltetes.hu/index.php?id=testuletek

The contact details of each territorially competent Conciliation Board:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Fax: 06-72-507-152
Email: abeck@pbkik.
en; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: 06-
66-324-976
Fax: 06-66-324-976
E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091; 06-46-501-870
Fax: 06-46-501-099
E-mail: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Fax: 06-1-
488-2186
E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Phone number: 06-22-510-310
Fax: 06-22-510-312
E-mail: fmkik@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Fax: 06-96-520-218
E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Fax: 06-52-500-720
E-mail: korosi.vanda@hbkik.hu
Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Phone number: 06-36-429-612
Fax: 06-36-323-615
E-mail: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: bekeltetotestulet@jnszmkik.hu

my mosquito-
Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Fax: 06-34-316-259
E-mail: szilvi@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu

Pest County Conciliation Board
Address: 1055 Budapest,
Kossuth Lajos tér 6-8. III. floor 331.
Phone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: Anna u. 6, 7400 Kaposvár.
Phone number: 06-82-501-026
Fax: 06-82-501-046
E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750
E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu

Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Phone number: 06-94-312-356
Fax: 06-94-316-936
E-
email: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu
Online dispute resolution platform
The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. Thus, consumers can assert their rights without
that, for example, distance would prevent them from doing so.

If you want to make a complaint about a product or service you bought online and you don’t necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant against whom you filed a complaint
they can jointly choose the dispute resolution body they want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights
LXXVI of 1999 on copyright. Act (hereinafter: Law) 1.
Pursuant to § (1), the website is considered a copyrighted work, so all its parts are protected by copyright. The Szt. Based on Section 16 (1), the unauthorized use of graphic and software solutions and computer programs on the website is prohibited, as well as the use of any application with which the website,
or any part thereof may be modified. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The copyright holder: Robinco Kereskedelmi Kft

Partial invalidity, code of conduct
If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in effect and the applicable provisions will apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the essential properties of the products
On the website, we provide information about the essential properties of the products that can be purchased in the descriptions of each product. The data on the product page are informative! The images are sometimes illustrations, the colors do not always correspond to reality!
Correction of data entry errors – Responsibility for the veracity of the data provided
During the order, you have the opportunity to change the data you entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page).
Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the product will be invoiced and delivered based on the data you provided. With your order, you acknowledge that the Seller is entitled to your incorrect data entry,
to charge you for all damages and costs resulting from inaccurately provided data. The Seller excludes responsibility for performance based on inaccurate data entry. Please note that incorrectly entered e-
e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract.

Procedure in case of incorrect price
It may happen that – e.g. due to a technical error – the website has an incorrect price. In case of an incorrect price, we cannot accept the order (your offer) at the incorrect price,
and we are not obliged to sell the product at an incorrect price. In the event of an offer at an incorrect price, no contract will be formed between us. If you make an offer at an incorrect price, the system will automatically confirm it, but this does not constitute acceptance of the offer on our part.
In the event that you make an offer (order) at the wrong price, the Seller’s employee will draw your attention to the correct price and may offer to conclude the contract at the correct price. You are not obliged to make an offer and conclude a contract at the correct price communicated by the Seller instead of the incorrect price. In this case, no contract is created between the parties.
Use of the website
The process of buying
Selecting the Product

By clicking on the product categories on the website, you can select the desired product family and the individual products within it. By clicking on each product, you will find the product’s photo, article number, description, and price. In case of purchase, you must pay the price listed on the website.
The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless it is highlighted in the product description. Please note that we are not responsible for any typos or incorrect data!

Add to cart
After selecting the Product, you can click on the “Add to Cart” button to add any number of products to the cart without incurring any obligation to purchase or pay, as adding to the cart does not constitute an offer.

We recommend that you place the product in the basket even if you are not sure
that you want to buy the given product, because with one click it becomes clear for you which products you have selected at the given moment, and you can view and compare them displayed on one screen.
The contents of the Basket can be modified freely until the order is finalized – until the “Finalize Order” button is pressed, products can be removed from the basket as desired, new products can be added to the basket as desired, and the desired number of products can be changed.

If you place the selected product in the Cart,
a separate window will pop up with the text “Product has been added to the basket”. If you do not wish to select more products, click the “Proceed to the basket” button! If you want to see the selected product again or add a new product to the cart, click the “Back to product” button!

Viewing the Cart
When using the website, you can check the contents of the basket at any time by clicking on the “View Cart” icon at the top of the website. Here you can remove the selected products from the basket or change the number of the product.
After pressing the “Update cart” button, the system displays the information corresponding to the data you have changed, including the price of the products added to the cart.
If you do not wish to select additional products and place them in the basket, you can continue shopping by pressing the “Order” button.

Enter customer data
After pressing the “Order” button, the contents of the basket will be displayed, as well as the total price to be paid if you purchase the products you have selected. In the “Delivery service” box, you must indicate whether you wish to collect the ordered product in person (personal collection) or request delivery.
In case of delivery, the system indicates the delivery fee, which you must pay when placing an order.

You can enter your e-mail address in the “User data” text box, and your full name, address, and phone number in the “Billing information” text box.
In the “Shipping information” text box, the system automatically stores the data entered during “Billing information”. If you request delivery to a different address, please remove the check mark. You can enter any additional information in the “Comment” text box.

Order overview
After filling in the above text boxes, you can continue the ordering process by clicking on the “Continue with the next step” button, or by clicking on the “Cancel” button, you can delete/correct the data entered so far and return to the contents of the Cart.
If you click on the “Continue to the next step” button, you will be taken to the “Order overview” page. Here you can see a summary of the data you provided earlier, such as the contents of the Basket, user, billing and delivery data and the amount to be paid by you (you cannot change these data here,
only if you click the “Back” button).

Finalizing the order (making an offer)
If you are convinced that the contents of the basket correspond to the products you want to order, and that your information is correct, you can complete your order by clicking the “SEND ORDER” button.
The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling within the scope of these GTC, you are considered to be the offeror, and the contract is established by the Seller’s acceptance of the offer made by you via the website in accordance with the provisions of these GTC
By pressing the “SEND ORDER” button, you expressly acknowledge that your offer must be considered as made, and that your statement – in the event of confirmation by the Seller in accordance with these GTC – entails a payment obligation.

Order processing, contract creation
Within a few minutes, we will send you an automatic confirmation e-mail about the ordered product to the e-mail address provided during the order.
Orders are processed on working days from 9 a.m. to 6 p.m.
It is also possible to place the order outside of the times indicated as processing the order.
If it happens after the end of working hours, it will be processed on the following working day.
General deadline within 1-3 working days from confirmation
We reserve the right to partially or completely reject orders that have already been confirmed.
Partial fulfillment can only take place after consultation with the Customer!
If the purchase price of the product is settled in advance, the amount will be returned to the sender.

Payment methods
Direct bank transfer
Payment upon receipt
Credit card payment
Acceptance methods, acceptance fees

Courier service
Personal collection
Completion date
Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. This delivery deadline is informative, deviations from it will be indicated by e-mail in all cases. By accepting these general terms and conditions, you acknowledge that
that due to exceeding the specified delivery time, the Seller expressly excludes liability for compensation.

Reservation of rights, ownership clause
Some products on our website may have been discontinued. In view of this, we reserve the right to partially or completely reject orders that have already been confirmed.
Partial fulfillment can only take place after consultation with you. If the purchase price of the product is settled in advance, the amount will be returned to you within 5 working days.